Help Center

Procreate Installation

How do I download my Procreate brushes?

You can quickly and easily install any .brushset or .procreate file from our website after purchase. All of your files can be accessed by clicking on “My Downloadable Files” when you are logged into your customer account.

I can’t download/install my brushes to Procreate.

Normally, the Procreate installation process is very straightforward. Occasionally, a setting or browser issue can cause your download/installation to fail. Here are a few things to check:

  • Make sure you are following the most updated download process. Russ walks you through it in this short tutorial.
  • Check that your iPad iOS is up to date. You can find this in Settings > General > Software Update.
  • Check that your Procreate software is up to date. You can find this in the App Store > Tap your account icon (top right corner) > Scroll down to see if there is an available update. 
    • NOTE: This is especially important to double check if you are purchasing or using our latest Procreate tools. These brushes and stamps utilize settings that are only available in Procreate 5 or later, so they may cause your app to crash if you haven’t updated Procreate in a while. You can find out which version of Procreate you currently have by going to your Procreate Gallery view and tapping the word “Procreate” in the top left corner. It should say “Version 5” or later.
  • Make sure you are using the Safari browser to access the Tattoo Smart site and download your files.
  • Ensure that your files are downloading to your iPad locally. You can confirm this setting by going to Settings > Safari > Downloads and selecting “On My iPad.”
  • Allow cookies and clear your cache on Safari.
  • Do not use Private Mode, a private or incognito browsing window, or a VPN.
  • Restart your iPad.
  • Use the fastest internet connection you have access to and give the file plenty of time to download. Some of the larger .brushset files can take up to a few minutes to download depending on your internet connection.

If all of the above solutions have failed, you can contact Sketch Library Ltd to help you troubleshoot by sending an email to sketch.library@gmail.com . Please include the specific download or installation error you’re experiencing, and screenshots if possible, to help us quickly resolve the issue.

My new brushes are causing Procreate to crash every time I try to use them.

These brushes and stamps utilize settings that are only available in Procreate 5 or later, so they may cause your app to crash if you haven’t updated Procreate in a while. Check that your Procreate software is up to date. You can find out which version of Procreate you currently have by going to your Procreate Gallery view and tapping the word “Procreate” in the top left corner. It should say “Version 5” or later. You can also find this info in the App Store > Tap your account icon (top right corner) > Scroll down to see if there is an available update.

Which iPads will your Procreate brushes work with?

Our tools can be used on nearly every iPad that supports Procreate. You can find out whether your iPad supports the current version of Procreate by looking at this list.

Will the Spitshading Toolkit canvas files work on my iPad?

Procreate limits the overall size of a canvas file based on the hardware of which iPad model you’re using. If you’re using an iPad Pro, or iPad 10.2” (2019), you should be able to use all of the paper canvas files included in the toolkit. 

Earlier iPad models, and smaller devices like iPad 9.7” (2017/2018), iPad Air, or iPad Mini, will not support some of the largest canvas files. This limit is imposed by Procreate and we have no way to change it. 

We are currently developing a couple workaround options for everyone not using an iPad Pro or 2019 iPad so they can utilize all of the paper sizes. In the meantime, the resolution for the smaller (8x10” and below) canvases is so high that artwork made on the smaller paper sizes can be exported at a high enough resolution to be used to post on social media or create your tattoo stencil.

If you have questions about whether the paper canvas sizes will work on your specific iPad model, please reach out to sketch.library@gmail.com  with your iPad model info and our support team can clarify.